Delivery, Refund, and Pricing Policies

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Delivery Policy

  • Any delivery notes or waybill or invoice (copy or original) signed by the customer, or a third party engaged to transport the goods and held by QWERTY Computers shall be prima facie proof that delivery was made to the customer and are in accordance with the quality and quantity reflected thereon.
  • All orders and variations to orders are subject to these terms and conditions. Only written orders and variations to orders will be accepted by QWERTY Computers. This notwithstanding, QWERTY Computers may, at its sole discretion, elect to accept and act upon telephonic orders and any variations to orders. QWERTY Computers however reserves the right to refuse delivery of any order until placed in possession of a written order form.
  • QWERTY Computers shall be entitled to split the delivery of goods ordered in the quantities and on the dates, it decides with the prior consent of the customer, which consent shall not be unreasonably withheld.
  • QWERTY Computers shall be entitled to invoice and deliver each order separately.
  • The risk of damage to or destruction of goods is passed to the customer on signature of the delivery receipt upon delivery to the customer or the customer’s nominated representative and the customer undertakes to insure the goods fully until paid for in full.
  • The risk of damage to or destruction of goods is passed to the customer on signature of the delivery receipt upon delivery to the customer or the customer’s nominated representative and the customer undertakes to insure the goods fully until paid for in full.
  • If the customer chooses to engage in its own third party to transport the goods, the customer indemnifies QWERTY Computers against any claims of whatsoever nature that may arise from such an agreement.
  • Delivery, installation, commencement, and performance times that are given are merely estimates and are not binding on QWERTY Computers. QWERTY Computers warrants that it will use its best endeavours to meet such delivery times; time is not of the essence of this agreement unless expressly agreed upon in writing by QWERTY Computers. QWERTY Computers shall not be liable for any loss or damage of whatsoever nature which the customer may suffer as a result of any incorrect or delayed delivery, tampering of installation, commencement or performance.
  • Invoices and deliveries will only be processed once payment has been cleared in QWERTY Computers’ account.
  • Deliveries will be scheduled in accordance with the weekly delivery schedule.

Exceptions:

  1. Stock shortages may result in delays or part delivery of orders.
  2. Public holidays or extraordinary events may result in a temporary adjustment of the delivery schedule.
  • By default, parcels will be sent with the most cost-effective service, unless otherwise specified by the customer.
  • Orders with a value of R2,300 incl. VAT will be delivered with the most cost-effective service at no charge.
  • Extra surcharges will be for the customer’s account (e.g.: fuel, outlying area, and drive away surcharge fees).
  • Delivery charges for every service are quoted during the checkout process and will be added to the invoice where applicable.
  • Delivery times are estimated and not a guarantee of the delivery date.

 

Refund & Cancellation Policy

  • In the case of repairs undertaken by QWERTY Computers, repair times given are merely estimates and are not binding on QWERTY Computers; time is not of the essence of this agreement unless expressly agreed upon in writing by QWERTY Computers. QWERTY Computers shall not be liable for any loss or damage of whatsoever nature which the customer may suffer as a result of any unforeseen costs and/or delayed repairs.
  • All defective merchandise returned to QWERTY Computers must be returned with all cables, power supplies, documentation etc.
  • QWERTY Computers is not responsible for the cost of returning any products to QWERTY Computers offices. For your protection, please insure the package and ship via a traceable method. QWERTY Computers is not responsible for lost or damaged packages.
  • If any of the above conditions are not met, QWERTY Computers reserves the right either to refuse the return, or to charge a restock fee of not less than 15%.
  • Acceptance of Products: QWERTY Computers shall conduct incoming acceptance inspection as soon as possible on receipt of products.

 

Pricing Policy

  • The validity of any price is subject to availability and to any increases in the cost price, including currency fluctuations, of QWERTY Computers before dispatch of goods.
  • The customer hereby confirms that the goods and services on the Tax invoice issued duly represent the goods and services ordered by the customer at the prices agreed to by the customer and where performance/delivery has already taken place that the services and goods were inspected, and that the customer is satisfied that these conform in all respects to the quality and quantity ordered and are free from any visible defects.
  • Prices are represented in South African Rand.
  • Prices are subject to change without prior notice.